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Returns and Exchanges Policy

Seeing is believing, we pride ourself on excellent customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may always return it for an exchange or refund by following the policy below:

  • All returns packages must arrive at our Fulfillment Center within 30 days of the purchase date. 60 days for international orders.
  • Returns take approximately 7 business days to be processed once received. A 7 to 9 business days are needed for your refund to be posted to your credit card. 
  • Refunds can only be issued to your original payment method or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
  • All returned merchandises must be in the original packaging in an unused condition or unless otherwise stated. 
  • A 15% charge will be applied on used product.
  • A 15% charge will be applied on refund for missing package, except in cases it is our error.

The following items /conditions are not refundable and not exchangable:

  • Currently, we are only able to process exchanges for domestic (U.S.) customers.
  • Shipping is non-refundable, except in cases where we have made a shipping error.
  • Items returned incomplete, or damaged.
  • Final Sale items.
  • Body tattoo and eyelashes.
  • Free gifts.

How to Return and Exchange a Domestic Order

First, read our Returns and Exchanges Policy above and make sure your item(s) is eligible.

Next, contact us to obtain an RMA number and our customer service representative will send you a digital copy of return label along with instructions. It's that easy!

International Exchange

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges at this time. However, you can still make a return, as long as it's received within 60 days of the order purchase date!